At Dust B Gone Cleaning Service, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our cleaning services across Melbourne.
1. Information We Collect
We may collect personal information such as your name, contact number, email address, residential or business address, and details related to the cleaning services you request. When you interact with our website, we may also collect non-identifiable data including browser type, IP address, and pages viewed for analytical and security purposes.
2. How We Collect Information
We collect information directly from you through website forms, phone calls, emails, online bookings, and service enquiries. We may also receive information when you engage with us on social media platforms or leave reviews.
3. How We Use Your Information
Your personal information is used to:
- Provide and manage the cleaning services you request
- Respond to your enquiries and provide quotes
- Improve website performance and customer experience
- Send service updates, reminders, or promotional offers (only with your consent)
- Maintain administrative, accounting, and operational records
We do not sell, rent, or share your information with third parties except where required to deliver our services, meet legal obligations, or with your explicit permission.
4. Data Storage and Security
We take reasonable steps to safeguard your personal information from loss, misuse, unauthorised access, modification, or disclosure. This includes secure digital storage, restricted access, and encryption where appropriate. However, no online transmission is completely secure, and you share information at your own risk.
5. Access and Correction
Under the Australian Privacy Act, you have the right to access, update, or correct your personal information at any time. You can request changes by contacting us using the details provided below.
6. Cookies and Website Tracking
Our website may use cookies and analytics tools to improve functionality and user experience. You may disable cookies through your browser settings, although this may affect website performance.
7. Contact Us
If you have any questions, complaints, or requests regarding your personal information, please contact us:
Dust B Gone Cleaning Service – Melbourne, VIC
Email: info@dustbgone.com.au
Phone: +61 421106120
